Digital business communication: Innovation, ethics, and strategies for building brands and transmedia narratives

Authors

José Bladimir Guarnizo Delgado
Universidad Estatal de Bolívar, Campus Académico “Alpachaca” Av. Ernesto Che Guevara s/n y Av. Gabriel Secaira, Guaranda, Ecuador
https://orcid.org/0000-0001-5314-5738
Hernán Arturo Rojas Sánchez
Universidad Estatal de Bolívar, Campus Académico “Alpachaca” Av. Ernesto Che Guevara s/n y Av. Gabriel Secaira, Guaranda, Ecuador
https://orcid.org/0000-0001-5357-1585
Pilar Janeth Chávez Chacán
Universidad Estatal de Bolívar, Campus Académico “Alpachaca” Av. Ernesto Che Guevara s/n y Av. Gabriel Secaira, Guaranda, Ecuador
https://orcid.org/0009-0007-0549-1215

Synopsis

This chapter examines the role of digital communication in the corporate world with a focus on innovation, ethics, and tactics for brand development through transmedia storytelling. It situates the emergence of new communication channels between consumers and brands within the context of the digital revolution. A qualitative-exploratory methodological approach is proposed, including a literature review and a case study of companies that have effectively used transmedia techniques. The results show that both technological innovation and ethical, rational, and user-centered behavior are necessary for success in digital communication. High-impact campaigns share common characteristics, such as content co-creation, strategic use of multiple platforms, and respect for the use of personal data. The discussion centers on narrative opportunities, ethical dilemmas, and the need for open and empathetic corporate communication. Finally, a comprehensive model is proposed that incorporates ethics and innovation as pillars for building socially conscious and sustainable digital brands. The importance of adopting a critical perspective on digital spaces is emphasized, and transmedia storytelling is presented as a marketing medium that fosters genuine audience engagement.Keywords: business communication; professional ethics; technological innovation; digital marketing; transmedia storytelling.

Author Biographies

José Bladimir Guarnizo Delgado, Universidad Estatal de Bolívar, Campus Académico “Alpachaca” Av. Ernesto Che Guevara s/n y Av. Gabriel Secaira, Guaranda, Ecuador

José Bladimir Guarnizo Delgado is a professor and researcher at the State University of Bolívar, UEB, in Guaranda, Ecuador. He holds a Bachelor’s degree in Social Communication with a specialization in Television, a Master’s in Corporate Communication, a specialization in Corporate Image, and multiple postgraduate diplomas in Educational Management, Institutional Quality Evaluation, Project Management, and Neurolinguistic Programming. His publications include “Communications and Multiliteracies as Digital Meanings” (2022), “Transformation of Journalism towards Digital Platforms” (2022), and “Evaluative and Formative Impact on Incoming University Students” (2018), covering topics such as digital literacy, journalism, and pedagogical strategies in higher education.

Hernán Arturo Rojas Sánchez, Universidad Estatal de Bolívar, Campus Académico “Alpachaca” Av. Ernesto Che Guevara s/n y Av. Gabriel Secaira, Guaranda, Ecuador

Hernán Arturo Rojas Sánchez, PhD, serves as Rector and professor at the State University of Bolívar, UEB in Guaranda, Ecuador. He earned his Doctorate in Economic Sciences, holds a Master’s in Educational Management, and is a Commercial Engineer with a degree in Accounting and Auditing. He teaches a wide range of subjects including Human Resource Management, Scientific Research, Corporate Finance, and Educational Technology. He also leads community outreach and linkage projects and has authored several studies, notably “Linkage Projects and Their Significance in Ecuadorian Higher Education” (2024). His research focuses on local development, educational policies, and institutional sustainability.

Pilar Janeth Chávez Chacán, Universidad Estatal de Bolívar, Campus Académico “Alpachaca” Av. Ernesto Che Guevara s/n y Av. Gabriel Secaira, Guaranda, Ecuador

Pilar Janeth Chávez Chacán holds a Bachelor’s degree in Social Communication, a Master’s degree in Corporate Communication, and a Corporate Image Specialist degree from the State University of Bolívar, Ecuador. She works as a university professor and researcher (REGINV. 25-08911) on topics related to communication, gender, equity, and rights. She has published works such as: “Domestic Violence in Bolívar Province, Ecuador: Causes and Effects.” “Domestic Violence and Its Impact on Minors. Bolívar Province, Ecuador.”

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Published

July 14, 2025

Online ISSN

3103-117X

How to Cite

Digital business communication: Innovation, ethics, and strategies for building brands and transmedia narratives. (2025). In Digital Communication Strategies and Transmedia Branding: Vol. V1(1) (p. 21). Editorial Unión Científica. https://doi.org/10.63804/mtc.1.1.1